Mayor Millsaps and members of the City Council,I am writing to you to complain about the poor customer service in paying gas bills to the City of Lawrenceville. While I do not live in Lawrenceville and am not a voter, I would hope you would still reconsider your business practices and make your bill payment system more customer friendly. I have posted my serviceexperience with the City to my website, The Gwinnett Buzz.
...the City of Lawrenceville has a monopoly. I have no recourse whatsoever. I cannot vote with my feet and move to another gas provider. Not being a Lawrenceville resident, I do not have the ability to express my displeasure at the ballot box. While I am sending a copy of this article to Lawrenceville Mayor Rex Millsaps and the members of the Lawrenceville City Council, what incentive do they have to serve a non-voter who will continue to be a customer regardless of what they do?